Urgent appointments
If you have an urgent problem, which is non life threatening but needs to be assessed same day, then you should book an appointment by any of the below ways:
- Telephone the surgery on 01204 521 061 after 8am
- Call in to the surgery to see reception
- Request an appointment online by using the eConsult service
- Download and register on the NHS App to view available appointments
The surgery line for same day appointments will open at 8am and 2pm.
We will do our best to offer a same day appointment with a practitioner either here at the surgery, or after surgery hours at Deane Medical Centre (they work in partnership with us to offer an extended hours service).
Genuinely urgent cases will be seen on the day and children under 2 years of age will be seen immediately if brought to the surgery.
Appointments offered:
You will either be offered a telephone consultation or a face to face appointment with a GP or clinical practitioner.
Additional information regarding your appointment:
Please note that a chaperone is available for both male and female patients if required.
If you require a female GP or a GP appointment after 6:30pm or on the weekends, we work in partnership with Deane Medical Centre to offer extended hours to all of our patients. Please ask at reception, as this is an appointment only service and will need to be booked in advance.
Routine appointments
Is your problem non-urgent and longstanding? You can book a routine appointment with the doctor by any of the below ways:
- Telephone the surgery on 01204 521 061 after 8am
- Call in to the surgery to see reception
- Request an appointment online by using the eConsult service
- Download and register on the NHS App to view available appointments
The surgery line for same day appointments will open at 8am and 2pm.
Appointments offered:
You will either be offered a same day telephone or face to face appointment (if we have any routine same day appointments available) or you will be booked in advance on a different clinic, this is called a pre-bookable slot.
Additional information regarding your appointment:
Please note that a chaperone is available for both male and female patients if required.
If you require a female GP or a GP appointment after 6:30pm or on the weekends, we work in partnership with Deane Medical Centre to offer extended hours to all of our patients. Please ask at reception, as this is an appointment only service and will need to be booked in advance.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – [Insert name of practice system tool]
- phone us on 01234 567 890, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.